Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)
A . It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
B . It provides core telephony services.
C . It provides for the integration of Active Directory, SharePoint, and other third-party data.
D . It manages the Genesys Cloud CX platform services.
E . It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
Answer: A, B, E
Explanation:
The following statements are true regarding the Genesys Cloud CX Edge appliance:
It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
It provides core telephony services such as call control, call recording, call quality monitoring, etc.
It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
The following statements are false regarding the Genesys Cloud CX Edge appliance:
It provides for the integration of Active Directory, SharePoint, and other third-party data.
It manages the Genesys Cloud CX platform services.
The Genesys Cloud CX Edge appliance is a device that connects your on-premises telephony infrastructure with Genesys Cloud CX cloud services. It acts as an intermediary between your local network and Genesys Cloud CX data centers.
Reference:
https://help.mypurecloud.com/articles/about-edge-devices/
https://help.mypurecloud.com/articles/edge-device-overview/
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