Which of the following statements about templates in scripting are true? (Choose two.)

Which of the following statements about templates in scripting are true? (Choose two.)
A . Script templates are entire scripts that have been packaged for reuse.
B . Use a component template when you create a new script.
C . A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.
D . Component templates are parts of a page that you can reuse in other scripts.

View Answer

Answer: A, D

Explanation:

In Genesys Cloud CX Scripting, templates play a vital role in creating reusable elements for various scripts, streamlining the development process.

Script Templates: These are entire scripts that have been packaged for reuse. They serve as a starting point for new scripts, allowing users to replicate existing scripts quickly without having to rebuild them from scratch. This is particularly useful for creating standardized scripts across different campaigns or use cases.

Component Templates: These refer to parts of a page that can be reused in other scripts. Component templates are particularly helpful when you need to reuse specific UI elements or layouts across multiple scripts. For instance, if a script has a specific layout or a component, such as a customer information panel, that needs to appear in multiple scripts, you can create a component template for it. This ensures consistency and saves development time.

Reference: Genesys Cloud CX Scripting Documentation​.