Which of the following standards would be most useful in evaluating the performance of a customer-service group?

Which of the following standards would be most useful in evaluating the performance of a customer-service group?
A . The average time per customer inquiry should be kept to a minimum.
B . Customer complaints should be processed promptly.
C . Employees should maintain a positive attitude when dealing with customers.
D . All customer inquiries should be answered within seven days of receipt.

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Answer: D