Which of the following software programs would be BEST to use lo store information related to business transactions?

Which of the following software programs would be BEST to use lo store information related to business transactions?
A . Record management system
B . Customer relationship management
C . Enterprise resource planning
D . Content management system

View Answer

Answer: B

Explanation:

Customer relationship management (CRM) software would be the best to use to store information related to business transactions. CRM software is a type of software that helps businesses manage their interactions and relationships with current and potential customers. CRM software can store and organize information such as customer contact details, purchase history, preferences, feedback, complaints, etc. CRM software can help businesses improve customer service, satisfaction, loyalty, retention, and revenue1