Which of the following should the technician perform NEXT to troubleshoot the issue?

A user is unable to access a website, which is widely used across the organization, and receives the following error message:

The security certificate presented by this website has expired or is not yet valid.

The technician confirms the website works when accessing it from another computer but not from the user’s computer.

Which of the following should the technician perform NEXT to troubleshoot the issue?
A . Reboot the computer.
B. Reinstall the OS.
C. Configure a static 12
D. Check the computer’s date and time.

View Answer

Answer: D

Explanation:

The error message indicates that the security certificate presented by the website has either expired or is not yet valid. This can happen if the computer’s clock has the wrong date or time, as SSL/TLS certificates have a specific validity period. If the clock is off by too much, it may cause the certificate to fail to validate. Therefore, the technician should check the computer’s date and time and ensure that they are correct.