Which of the following should the technician do NEXT to troubleshoot this problem?

A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms with a smartphone that the corporate wireless network is available and can be accessed. The technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.

Which of the following should the technician do NEXT to troubleshoot this problem?
A . Confirm that the laptop wireless card is turned on.
B . Confirm that the laptop is in range for the access point.
C . Confirm that the correct wireless network is selected.
D . Confirm the user’s network login ID and password.

View Answer

Answer: A