Which of the following should the technician do NEXT to troubleshoot the issue?

A network technician is troubleshooting a problem with a user’s client-to-site VPN connection. The user is unable to establish a connection to the server, but the error message that appears on screen does not contain useful information .

Which of the following should the technician do NEXT to troubleshoot the issue?
A . Reconfigure the user’s VPN connection in the router to fix profile corruption.
B . Inform the user that provisioning sometimes fails and the connection needs to be attempted again.
C . Review the logs in the VPN client to check for any informational messages.
D . Verify the system has the latest OS patches installed.

View Answer

Answer: C