A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user’s machine and finds the files are different.
Which of the following should the technician do NEXT?
A . Attempt to reinstall the application.
B . Verify the system functionality.
C . Test the functionality of the antivirus.
D . Complete the final report.
E . Determine the source of the installation file.
Answer: A
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