Which of the following should the technician do NEXT?

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system.

Which of the following should the technician do NEXT?
A . Determine the next steps to resolve the issue and document it.
B. Design a plan of action to resolve the issue and implement the solution.
C. Document the findings, actions, and outcomes.
D. Establish a theory of probable cause, researching internally or externally as needed.

View Answer

Answer: A

Explanation:

"Identify the problem.

• Question user and identify user changes to computer.

• Perform backups before making changes.

• Inquire regarding environmental or infrastructure changes.

• Review system and application logs.