Which of the following should the technician do FIRST?

exams FC0-U61 FC0-U61 exam 0 Comments

A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before.

Which of the following should the technician do FIRST?
A . Check Knowledge Base.
B . Search local logs.
C . Research possible theories.
D . users.

Answer: A