Which of the following should the technician do FIRST?

A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before.

Which of the following should the technician do FIRST?
A . Check Knowledge Base.
B . Search local logs.
C . Research possible theories.
D . No. of users.

View Answer

Answer: A

Explanation:

A Knowledge Base is a collection of information that provides solutions to common problems or issues encountered by IT professionals. A Knowledge Base can be accessed online or offline, and can be maintained by an organization or a vendor. A help desk technician should check the Knowledge Base first before trying other methods, as it may contain the answer or a workaround for the issue3.

Reference: = CompTIA IT Fundamentals (ITF+) Study Guide, 2nd Edition, Chapter 6: Security2