Which of the following should the technician do FIRST?

A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user’s PC is infected with ransorrrware.

Which of the following should the technician do FIRST?
A . Scan and remove the malware
B. Schedule automated malware scans
C. Quarantine the system
D. Disable System Restore

View Answer

Answer: C

Explanation:

The technician should quarantine the system first1

Explanation:

Reference:

CompTIA A+ Certification Exam: Core 2 Objectives Version 4.0. Retrieved from https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1102-exam-objectives-(3-0)