Which of the following should the technician do FIRST?

A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user’s PC is infected with ransorrrware.

Which of the following should the technician do FIRST?
A . Scan and remove the malware
B. Schedule automated malware scans
C. Quarantine the system
D. Disable System Restore

View Answer

Answer: C