Which of the following should the technician confirm NEXT as part of the troubleshooting process?

A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue.

Which of the following should the technician confirm NEXT as part of the troubleshooting process?
A . If airplane mode is enabled
B. If Bluetooth is disabled
C. If NFC is enabled
D. If WiFi is enabled
E. If location services are disabled

View Answer

Answer: C

Explanation:

NFC stands for Near Field Communication, and it is a wireless technology that allows your phone to act as a contactless payment device, among other things2. Payment applications that allow payments to be made with a mobile device usually rely on NFC to communicate with the payment terminal1. Therefore, if NFC is disabled on the phone, the payment will not work.

To enable NFC on an Android phone, you need to follow these steps3:

✑ On your Android device, open the Settings app.

✑ Select Connected devices.

✑ Tap on Connection preferences.

✑ You should see the NFC option. Toggle it on.

The other options are not directly related to using a payment application with a mobile device. Airplane mode is a setting that disables all wireless communication on the phone, including NFC4, but it also affects calls, texts, and internet access. Bluetooth is a wireless technology that allows you to connect your phone with other devices such as headphones or speakers, but it is not used for contactless payments. Wi-Fi is a wireless technology that allows you to access the internet or a local network, but it is also not used for contactless payments. Location services are a feature that allows your phone to determine your geographic location using GPS or other methods, but they are not required for contactless payments.