Which of the following should the technician check NEXT to resolve this issue?

A technician deploys a new laptop lo Ann. a user, who travels frequently and uses a Bluetooth mouse. Ann reports that while typing on the keyboard, the mouse pointer randomly moves around and selects things she did not intentionally click on.

Which of the following should the technician check NEXT to resolve this issue?
A . Uninstall the mouse driver and let the OS reinstall.
B . Configure the trackpad to turn off when the external mouse is in use.
C . Delete the Bluetooth pairing and repair the external mouse.
D . Ensure the trackpad firmware is updated to the latest version.

View Answer

Answer: B