Which of the following should the technician attempt FIRST?

A technician is troubleshooting application crashes on a Windows workstation.

Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?
A . Rebuild Windows profiles.
B. Reimage the workstation
C. Roll back updates
D. Perform a system file check

View Answer

Answer: D

Explanation:

If this file is missing or corrupted, it can cause application crashes or errors when trying to open websites in a browser. To fix this, the technician can perform a system file check, which is a utility that scans and repairs corrupted or missing system files1.

To perform a system file check, the technician can follow these steps:

✑ Open the Command Prompt as an administrator. To do this, type cmd in the search box on the taskbar, right-click on Command Prompt, and select Run as administrator.

✑ In the Command Prompt window, type sfc /scannow and hit Enter. This will start the scanning and repairing process, which may take some time.

✑ Wait for the process to complete. If any problems are found and fixed, you will see a message saying Windows Resource Protection found corrupt files and successfully repaired them. If no problems are found, you will see a message saying Windows Resource Protection did not find any integrity violations.

✑ Restart your computer and check if the issue is resolved.