Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

A manager reports that staff members often forget the passwords to their mobile devices and applications.

Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
A . Enable multifactor authentication.
B. Increase the failed log-in threshold.
C. Remove complex password requirements.
D. Implement a single sign-on with biometrics.

View Answer

Answer: A

Explanation:

Multifactor authentication (MFA) is a security measure that requires users to provide multiple pieces of evidence when logging in to an account or system. This can include a combination of something the user knows (e.g. a password or PIN), something the user has (e.g. a security token or smartphone) and something the user is (e.g. biometrics such as a fingerprint or face scan). By enabling MFA, the systems administrator can ensure that users are required to provide multiple pieces of evidence when logging in, making it more difficult for unauthorized users to gain access to the system. This can help reduce the number of help desk tickets submitted due to forgotten passwords.