Which of the following should the organization consult for the exact requirements for the cloud provider?

An organization would like to remediate the risk associated with its cloud service provider not meeting its advertised 99.999% availability metrics.

Which of the following should the organization consult for the exact requirements for the cloud provider?
A . SLA
B . BPA
C . NDA
D . MOU

View Answer

Answer: A

Explanation:

The Service Level Agreement (SLA) is a contract between the cloud service provider and the organization that stipulates the exact requirements for the cloud provider. It outlines the level of service that the provider must deliver, including the minimum uptime percentage, support response times, and the remedies and penalties for failing to meet the agreed-upon service levels.