Topic 4, Troubleshooting
A network technician is using a network monitoring system and notices that every device on a particular segment has lost connectivity.
Which of the following should the network technician do NEXT?
A . Establish a theory of probable cause.
B . Document actions and findings.
C . Determine next steps to solvethe problem.
D . Determine if anything has changed.
Answer: D
Explanation:
The technician has already identified the symptom: Loss of connectivity on a specific network segment. The next step in identifying the problem is to “Determine if anything haschanged”.
Common troubleshooting steps and procedures: