Which of the following should the facilitator do to overcome the challenges?

While working in a collaborative, online brainstorming session, team members send private messages to the facilitator about challenges understanding others when they are speaking due to accents and background noises.

Which of the following should the facilitator do to overcome the challenges?
A . Instruct the team members to set their speakers to maximum volume and mute their microphones.
B . Require everyone to turn on their cameras and use the same background filter.
C . Encourage the use of the chat and use plain language when speaking.
D . Allow one person to speak at a time after receiving acknowledgment from the facilitator.

View Answer

Answer: C

Explanation:

Using the chat and plain language can help overcome the communication barriers caused by accents and background noises. Chat allows team members to write down their ideas and questions, which can be easier to understand than spoken words. Plain language reduces the ambiguity and complexity of the messages, making them more clear and concise. These techniques can also enhance the participation and engagement of the team members, as they can express their thoughts and opinions more comfortably and confidently.

Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 4: Communication and Change Management, p. 97-98.