Which of the following should the administrator perform FIRST?

A systems administrator in a large enterprise needs to alter the configuration of one of the finance department’s database servers.

Which of the following should the administrator perform FIRST?
A . Capacity planning
B . Change management
C . Backups
D . Patching

View Answer

Answer: B

Explanation:

The SA would do the other three regardless of the need to alter configurations. In this situation, the SA would have to present the change to the CCB in order to do the alteration.

There is no clarification on whether the change management process has been gone through. Any changes, regardless of how small or big, must go through the change management process. This allows proposals to be heard by end-users, management, and possibly stockholders. From there, it will be reviewed and either approved or denied, with reasons specified. From there, the administrator(s) can do whatever processes are necessary.

Change management is a process or procedure that defines the steps, roles, and responsibilities for implementing, documenting, and communicating any changes or updates to a system or service. Change management can help ensure that any changes or updates are done in a controlled and consistent manner, minimizing any risks or impacts to the system or service. Performing change management is the first thing that a systems administrator should do before altering the configuration of one of the finance department’s database servers, as it can ensure that the change request is approved, authorized, tested, and verified before applying it to the database server.

Reference: CompTIA Cloud+ Certification Exam Objectives, page 13, section 2.5