Which of the following should be the technician’s FIRST troubleshooting step?

exams 220-1002 220-1002 exam 0 Comments

An end user reports a Windows computer is infected with a virus.

Which of the following should be the technician’s FIRST troubleshooting step?
A . Identify malware symptoms
B . Disable System Restore
C . Run Windows Update
D . Educate the end user

Answer: A