Results of an enterprise’s customer survey indicate customers prefer using mobile applications. However, this same survey shows the enterprise’s mobile applications are considered inferior compared to legacy browser-based applications .
Which of the following should be the FIRST step in creating an effective long-term mobile application strategy?
A . Establish service level agreements (SLAs) with the development team.
B . Identify key risks and mitigation strategies for mobile applications.
C . Implement key performance indicators (KPIs) that include application quality.
D . Identify business requirements concerning mobile applications.
Answer: D
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