Which of the following should be the FIRST step in creating an effective long-term mobile application strategy?

Results of an enterprise’s customer survey indicate customers prefer using mobile applications. However, this same survey shows the enterprise’s mobile applications are considered inferior compared to legacy browser-based applications.

Which of the following should be the FIRST step in creating an effective long-term mobile application strategy?
A . Establish service level agreements (SLAs) with the development team.
B . Identify key risks and mitigation strategies for mobile applications.
C . Implement key performance indicators (KPIs) that include application quality.
D . Identify business requirements concerning mobile applications.

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Answer: D