Which of the following should be put in place when negotiating with a new vendor about the timeliness of the response to a significant outage or incident?

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Which of the following should be put in place when negotiating with a new vendor about the timeliness of the response to a significant outage or incident?
A . MOU
B . MTTR
C . SLA
D . NDA

Answer: C

Explanation:

Service level agreement (SLA). An SLA is an agreement between a company and a vendor that stipulates performance expectations, such as minimum uptime and maximum downtime levels.