Which of the following should be covered within the Service Model? (Choose all that apply.)

Which of the following should be covered within the Service Model? (Choose all that apply.)
A . Exception case handling
B. Technical support for applications
C. Product support from Blue Prism
D. Hardware provisioning

View Answer

Answer: A

Explanation:

According to the result from ROBOTIC OPERATING MODEL – SS&C Blue Prism, the Service Model foundation covers how to support operational processes while defining the management, reporting, scheduling and referral handling processes for business as usual. Exception case handling is one of the aspects of referral handling, which deals with how to handle exceptions that occur during process execution. Technical support for applications, product support from Blue Prism, or hardware provisioning are part of other foundations such as Technology or Governance.

Reference: ROBOTIC OPERATING MODEL – SS&C Blue Prism