Which of the following should a wireless technician do NEXT to troubleshoot this issue?

Several WIFI users are reporting the inability to connect to the network. WLAN users on the guest network are able to access all network resources without any performance issues.

The following table summarizes the findings after a site survey of the area in question:

Which of the following should a wireless technician do NEXT to troubleshoot this issue?
A . Reconfigure the channels to reduce overlap
B . Replace the omni antennas with directional antennas
C . Update the SSIDs on all the APs
D . Decrease power in AP 3 and AP 4

View Answer

Answer: A

Explanation:

Based on the site survey table, we can see that AP 2, AP 3, and AP 4 are all broadcasting on the same channel, which can cause interference and affect performance. Therefore, the next step a wireless technician should take to troubleshoot this issue is to reconfigure the channels to reduce overlap. This will help to improve network performance and eliminate any interference.

Reference: Network+ N10-007 Certification Exam Objectives, Objective 2.8: Given a scenario, troubleshoot common wireless problems and perform site surveys.