Which of the following should a network technician do FIRST?

A user reports being unable to access network resources after making some changes in the office.

Which of the following should a network technician do FIRST?
A . Check the system’s IP address
B . Do a ping test against the servers
C . Reseat the cables into the back of the PC
D . Ask what changes were made

View Answer

Answer: D

Explanation:

When a user reports being unable to access network resources after making some changes, the network technician should first ask the user what changes were made. This information can help the technician identify the cause of the issue and determine the appropriate course of action.

Reference: CompTIA Network+ Certification Study Guide, Sixth Edition by Glen E. Clarke