Which of the following roles cannot update a consumer’s record?

exams CIS-CSM V3 CIS-CSM exam 0 Comments

Which of the following roles cannot update a consumer’s record?
A . sn_customerservice_agent
B . sn_customerservice_manager
C . sn_customerservice.consumer_agent
D . admin

Answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/task/create-a-consumer-record.html