Which of the following processes would be most appropriate for Tom to use to reduce this conflict?

An automotive company has hired Tom as the procurement manager. Tom is to manage a team of two people who have worked in the department for a number of years. Conflict exists between the two members of staff due to an overlap of responsibilities.

Which of the following processes would be most appropriate for Tom to use to reduce this conflict?
A . Tom could avoid mentioning the conflict and hope that it is resolved without action
B . Tom could hire an additional member of staff to take on some of the duties
C . Tom could restructure the team so both members do not have to work together
D . Tom could arrange a meeting and set performance targets for each member

View Answer

Answer: D

Explanation:

Arranging a meeting to clarify roles and setting performance targets provides clear expectations and encourages accountability. This aligns with CIPS guidelines on managing conflicts through constructive engagement.