Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?
A . Average Handle Time
B. Average Speed of Answer
C. After Call Work
D. Average Talk Time
Answer: B
Explanation:
Reference: https://developer.genesys.cloud/analyticsdatamanagement/analytics/metrics#:~:text=Common%20metrics%20include%3A,spent%20in%20after%20call%20work
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