Which of the following is true about the ServiceAnalytics Overview dashboard?
A . It instantly provides key metrics on open cases, average time to close, first contact resolution, and customer satisfaction.
B . It lets you drill down to more detailed dashboards, like agent performance, channel review, and telephony metrics.
C . It’s available on desktop and mobile.
D . It’s a great place to start your analysis.
E . All of the above.
Answer: E
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