Which of the following is true about the Service Analytics Overview dashboard?
A . It instantly provides key metrics on open cases, average time to close, first contact resolution, and customer satisfaction.
B. It lets you drill down to more detailed dashboards, like agent performance, channel review, and telephony metrics.
C. It’s available on desktop and mobile.
D. It’s a great place to start your analysis.
E. All of the above.
Answer: E
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