Which of the following is the next step to take after successfully testing a root cause theory?

Which of the following is the next step to take after successfully testing a root cause theory?
A . Determine resolution steps.
B . Duplicate the problem in a lab.
C . Present the theory for approval.
D . Implement the solution to the problem.

View Answer

Answer: A

Explanation:

Troubleshooting Methodology:

Confirming the Root Cause: After testing and confirming the theory, the next logical step is to address the issue by implementing a solution.

Implementation of the Solution:

Resolve the Issue: Implement the identified solution to rectify the problem. This step involves making necessary changes to the network configuration, replacing faulty hardware, or applying software patches.

Documentation: Document the solution and the steps taken to resolve the issue to provide a reference for future troubleshooting.

Comparison with Other Steps:

Determine Resolution Steps: This is part of the implementation process where specific actions are outlined, but the actual next step after testing is to implement those steps.

Duplicate the Problem in a Lab: This step is typically done earlier in the troubleshooting process to understand the problem, not after confirming the root cause.

Present the Theory for Approval: In some scenarios, presenting the theory might be necessary for major changes, but generally, once the root cause is confirmed, the solution should be implemented. Final Verification:

After implementing the solution, it is important to verify that the issue is resolved and that normal operations are restored. This may involve monitoring the network and testing to ensure no further issues arise.

Reference: CompTIA Network+ study materials on troubleshooting methodologies and best practices.