Which of the following is the NEXT step the technician should take to diagnose the issue?

A technician receives a laptop due to its low performance and intermittent S.M.A.R.T. errors on boot up.

Which of the following is the NEXT step the technician should take to diagnose the issue?

A. Low-level format the existing drive.

B. Repair the OS installation on the existing drive.

C. Immediately replace the failing drive.

D. Copy the user’s profile folder to an external drive.

View Answer

Answer: D