Which of the following is the NEXT step the technician should take?

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented.

Which of the following is the NEXT step the technician should take?
A . Shut down the infected computer and swap it with another computer
B. Investigate what the interface is and what triggered it to pop up
C. Proceed with initiating a full scan and removal of the viruses using the presented interface
D. Call the phone number displayed in the interface of the antivirus removal tool

View Answer

Answer: B

Explanation:

The technician should not proceed with initiating a full scan and removal of the viruses using the presented interface or call the phone number displayed in the interface of the antivirus removal tool12

Shutting down the infected computer and swapping it with another computer is not necessary at this point12

The technician should not immediately assume that the message is legitimate or perform any actions without knowing what the interface is and what triggered it to pop up. It is important to investigate the issue further, including checking the legitimacy of the antivirus program and the message it is displaying.