Which of the following is the most important reason to train the underwriters on the model prior to deployment?

CASE STUDY

Please use the following answer the next question:

ABC Corp, is a leading insurance provider offering a range of coverage options to individuals. ABC has decided to utilize artificial intelligence to streamline and improve its customer acquisition and underwriting process, including the accuracy and efficiency of pricing policies.

ABC has engaged a cloud provider to utilize and fine-tune its pre-trained, general purpose large language model (“LLM”). In particular, ABC intends to use its historical customer data―including applications, policies, and claims―and proprietary pricing and risk strategies to provide an initial qualification assessment of potential customers, which would then be routed a human underwriter for final review.

ABC and the cloud provider have completed training and testing the LLM, performed a readiness assessment, and made the decision to deploy the LLM into production. ABC has designated an internal compliance team to monitor the model during the first month, specifically to evaluate the accuracy, fairness, and reliability of its output. After the first month in production, ABC realizes that the LLM declines a higher percentage of women’s loan applications due primarily to women historically receiving lower salaries than men.

Which of the following is the most important reason to train the underwriters on the model prior to deployment?
A . To provide a reminder of a right appeal.
B . To solicit on-going feedback on model performance.
C . To apply their own judgment to the initial assessment.
D . To ensure they provide transparency applicants on the model.

View Answer

Answer: C

Explanation:

Training underwriters on the model prior to deployment is crucial so they can apply their own judgment to the initial assessment. While AI models can streamline the process, human judgment is still essential to catch nuances that the model might miss or to account for any biases or errors in the model’s decision-making process.

Reference: The AIGP Body of Knowledge emphasizes the importance of human oversight in AI systems, particularly in high-stakes areas such as underwriting and loan approvals. Human underwriters can provide a critical review and ensure that the model’s assessments are accurate and fair, integrating their expertise and understanding of complex cases.