Which of the following is the BEST way for an organization to minimize the difference between expected and delivered services when acquiring resources?

Which of the following is the BEST way for an organization to minimize the difference between expected and delivered services when acquiring resources?
A . Negotiate service level agreements (SLAs)
B . Measure service delivery using industry benchmarks
C . Require quarterly benefits realization reporting
D . Include a right-to-audit clause in the contract.

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Answer: A