Which of the following is NOT true regarding opening a new service request in the IBM SR Tool?
A . “New Service Request” can be found under Service Requests & PMRs
B . Complete the title and problem description of the service request
C . Severity, Request Type, Operation System, Tracking ID and file attachments are required fields
D . After “Add file to queue”, enter your contact information, review your entries and “Create
Request” to see the confirmation page
Answer: D
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