Which of the following is MOST likely the cause?

A desktop support technician recently installed a new document-scanning software program on a computer. However, when the end user tried to launch the program, it did not respond.

Which of the following is MOST likely the cause?
A . A new firewall rule is needed to access the application.
B. The system was quarantined for missing software updates.
C. The software was not added to the application whitelist.
D. The system was isolated from the network due to infected software

View Answer

Answer: C

Explanation:

The most likely cause of the document-scanning software program not responding when launched by the end user is that the software was not added to the application whitelist. An application whitelist is a list of approved software applications that are allowed to run on a system. If the software is not on the whitelist, it may be blocked from running by the system’s security policies. Adding the software to the whitelist should resolve the issue and allow the program to run.

Reference: https://www.techopedia.com/definition/31541/application-whitelisting