Which of the following is MOST likely the cause?

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens.

Which of the following is MOST likely the cause?
A . Digitizer issues
B. Overheating
C. Broken screen
D. Malware

View Answer

Answer: A

Explanation:

Dropping a smartphone can damage the digitizer, which is the component responsible for sensing touch input. This can cause issues with tapping and swiping on the screen, as well as other touchscreen-related issues.

References: CompTIA A+ Certification Exam Core 1 Exam Objectives – 3.3 Given a scenario, troubleshoot mobile device issues