Which of the following is/are out of those absolutes?
Crossby’s quality improvement process is based on the Absolutes of Quality Management.
Which of the following is/are out of those absolutes?
A . Quality is defined as conformance to requirements, not as goodness or elegance
B . The system for causing quality is prevention, not appraisal
C . The performance standard must be zero defects, not “that’s close enough”
D . All of the above
Answer: D
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