Which of the following is/are out of those absolutes?
Crossby’s quality improvement process is based on the Absolutes of Quality Management.
Which of the following is/are out of those absolutes?
A . Quality is defined as conformance to requirements, not as goodness or elegance
B. The system for causing quality is prevention, not appraisal
C. The performance standard must be zero defects, not “that’s close enough”
D. All of the above
Answer: D
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