Which of the following is/are NOT out of those attributes?

A number of attributes can characterize the quality of healthcare services. As, there are different groups involved in healthcare, such as physicians, patients and health insurers, tend to attach different levels of importance to particular attributes and as a result define quality care differently.

Which of the following is/are NOT out of those attributes?
A . Technical performance
B. Responsiveness to patient preferences
C. Excess staff
D. Amenities

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Answer: C