Which of the following is an input to the ‘user query handling’ process?

Which of the following is an input to the ‘user query handling’ process?
A . Improvement initiatives
B . Categorized user queries
C . Recorded and categorized user queries
D . Guidelines and procedures for triage

View Answer

Answer: C

Explanation:

In the ‘user query handling’ process, the input that initiates the process is recorded and categorized user queries. Once queries from users are logged and properly categorized, they can be processed according to the guidelines and procedures in place​.

Categorized user queries are an essential input because they allow the system to triage and direct them to the appropriate resources or resolutions.

Improvement initiatives and guidelines for triage are not direct inputs but rather supportive components or outputs used for process enhancement and decision-making during query handling.