Which of the following instructions should the technician give to the user to find their IPv4 address on a Windows 10 machine?

A remote user is experiencing connectivity issues and the IT support technician needs to verify the user’s IPv4 address to diagnose network problems.

Which of the following instructions should the technician give to the user to find their IPv4 address on a Windows 10 machine?

A. Open Command Prompt and type ipconfig

B. Navigate to Control Panel > Network and Internet > Network Connections

C. Go to Settings > Network & Internet > Wi-Fi > Hardware Properties

D. Right-click on the network icon in the taskbar and select "Open Network & Internet settings"

View Answer

Answer: A

Explanation:

Correct Answer. A. Open Command Prompt and type ipconfig

The ipconfig command in Command Prompt provides a detailed list of all network connections and their statuses, including the IPv4 address, making it the most direct method for users to find their network details quickly.

Option B is incorrect because while it shows network connections, it requires additional navigation to view details such as the IPv4 address.

Option C is incorrect because this pathway leads to detailed hardware properties, but it is less straightforward compared to using the Command Prompt.

Option D is incorrect because it only opens network settings and does not directly show network connection details like the IPv4 address.