Which of the following information will MOST likely be requested by the Chief Information Officer (CIO) to understand the issue and its resolution?

A company had a system compromise, and the engineering team resolved the issue after 12 hours.

Which of the following information will MOST likely be requested by the Chief Information Officer (CIO) to understand the issue and its resolution?
A . A root cause analysis
B . Application documentation
C . Acquired evidence
D . Application logs

View Answer

Answer: A

Explanation:

A root cause analysis is what will most likely be requested by the Chief Information Officer (CIO) to understand the issue and its resolution after a system compromise that was resolved by the engineering team after 12 hours. A root cause analysis is a technique of investigating and identifying the underlying or fundamental cause or reason for an incident or issue that affects or may affect the normal operation or performance of a system or service.

A root cause analysis can help to understand the issue and its resolution by providing information such as:

✑ What happened: This describes what occurred during the incident or issue, such as symptoms, effects, impacts, etc.

✑ Why it happened: This explains why the incident or issue occurred, such as triggers, factors, conditions, etc.

✑ How it was resolved: This details how the incident or issue was fixed or mitigated, such as actions, steps, methods, etc.

✑ How it can be prevented: This suggests how the incident or issue can be avoided or reduced in the future, such as recommendations, improvements, changes, etc.