Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
A . Manage requests
B . Execute assigned tasks
C . Close work orders
D . Manage cases
E . Manage assets

View Answer

Answer: B, C, D

Explanation:

When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.

Reference: https://docs.servicenow.com/bundle/madrid-field-service-management/page/product/field-servicemanagement/concept/mobile-experience-fsm.html