Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
A . Workgroups
B . Rooms
C . Groups
D . Roles

View Answer

Answer: D

Explanation:

Roles are used to define the permissions and access levels for users within Genesys Cloud CX. Roles can be assigned to users individually or through groups. Roles determine what features and functions users can access and what they can do within those features.

Reference: https://help.mypurecloud.com/articles/about-roles/

https://help.mypurecloud.com/articles/add-roles-to-a-user/