Which of the following does NOT fall under the "IT" aspect of quality of service (QoS)?

Which of the following does NOT fall under the "IT" aspect of quality of service (QoS)?
A . Applications
B . Key performance indicators (KPIs)
C . Services
D . Security

View Answer

Answer: B

Explanation:

KPIs fall under the "business" aspect of QoS, along with monitoring and measuring of events and business processes. Services, security, and applications are all core components and concepts of the "IT" aspect of QoS.